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Terms & Conditions


[Updated 06/11/2018]


UKFOB Ltd (UKFOB Airsoft) accepts orders only on the basis that you have read and understood our terms and conditions.


THE LAW REGARDING AIRSOFT BB GUNS

From 01/10/2007 the laws regarding Airsoft guns have changed for the UK. Under the VCRA Bill 2006 it is illegal to buy or sell an Airsoft gun to anyone under the age of 18 years. Under Section 36 of the V.C.R Act it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.


AGE RESTRICTIONS WHEN BUYING AN AIRSOFT BB GUN

The minimum age you can purchase an Airsoft BB Gun is 18 years.


AGE RESTRICTIONS WHEN BUYING BB PELLETS AND ACCESSORIES

There is no age restriction when buying BB pellets or other accessories. However, items such as GAS CANS, CO2 CAPSULES, SMOKE GRENADES and FLASH BANGS may have an 18 years restriction applied.


MINIMUM AGE YOU CAN OWN OR FIRE AN AIRSOFT BB GUNS

There is no age restriction to own or to operate an Airsoft BB Gun. It is within the law for a person that is 18 years or over to purchase a two-tone (non-black) Airsoft BB Gun and gift it to a person that is under the age of 18 years of age to own and operate. So, a parent can buy a two-tone airsoft gun and give it to their child to use or keep regardless of their age. We recommend that an adult should supervise persons under the age of 14 years.


BUYING A TWO-TONE AIRSOFT BB GUN (BRIGHT ORANGE, GREEN, BLUE OR CLEAR)

Anyone 18 years of age or over may buy an Airsoft BB Gun without any background checks. If you are buying online, you will be required to tick a box to confirm that you are 18 years of age or over. If you are buying from our online shop and the payment method is in a different name, then we may ask for proof of ID for age confirmation.


BUYING A (RIF) REALISTIC IMITATION FIREARM (BLACK OR TAN)

Since October 2007 you can only buy a realistic imitation firearm (one that looks like a real gun i.e. black) if you meet one of the following conditions:


– You have a current UKARA membership http://www.ukara.org.uk

– You are a member of a fully insured skirmish site

– You are a member of a properly insured historical re-enactment group or society

– You are a film, television or theatre production company

– You are (or are acting on behalf of) a museum

– You are a Crown Servant in pursuance of your Crown duties


You will be required select one of the above at checkout and supply relevant supporting information on email to [email protected] This may include items such as a membership number or documentation to confirm you meet the criteria.


If you cannot meet any of these criteria, you can still buy an imitation firearm, one which PRINCIPLE COLOUR is significantly different from that of a real firearm i.e. bright orange, green, blue etc.



TWO TONE GUNS

If you cannot meet any of the above criteria for a RIF, you can still buy an Airsoft BB Gun, one which PRINCIPLE COLOUR is significantly different from that of a real firearm i.e. bright orange, green, blue, clear etc.




ORDERING AND PAYING

2 easy ways to order and pay:

– Online with any Debit/Credit Card

– Via phone with a Debit/Credit Card


We have a 100% secure online shopping cart and all payments are processed via STRIPE. We do not keep any payment information at any time. Phone payments are destroyed via shredding as soon as the payment has been processed.


We only accept GBP Sterling, if you pay with an alternative currency account and your payment is accepted we do NOT accept responsibility for any currency conversion differences. This includes but is not limited to; purchasing, delivery costs and refunds.


DESPATCHING ORDERS

From receipt of order, we aim to dispatch your order the next WORKING day. If you order on a weekend or on a bank holiday your order will be despatched on the next WORKING day.


DELIVERY

The delivery should be calculated on the delivery service selected at checkout from the day we dispatched your order. Please do not include weekends or bank holidays when calculating the delivery time. 


If you order by 1pm, in stock items will be dispatched the same day. ie. Order by 1pm on Tuesday, delivery to you on Thursday. Order after 1pm on Tuesday, delivery more likely to be Friday. Actual deliver times are out of our control.


Please allow up to 3 working days from the day of expected delivery before contacting us. 


MISSING OR INCORRECT ITEMS

If an item is missing from your order, please contact us and let us know exactly what is missing or wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.



CANCELLATION OF ORDER

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund on new items if you request one within 14 days after delivery of the goods. The item must be returned UNOPENED and UNUSED!


BATTERY AND CHARGER WARNING AND DISCLAIMER

Take proper precautions when handling all batteries and chargers, but especially Lithium-ion (Li-ion) /Lithium Polymer (LiPo) batteries, as they are different than NiMH or NiCd batteries! Failure to follow manufacturer specific warning and disclaimer instructions can result in severe or permanent damage to battery, cause serious personal injury, or lead to fire. By purchasing a battery or chargers, the buyer/user agrees that he/she has read and understood the information on this page, that he/she bares full responsibilities of these risks and does not hold UKFOB Ltd (UKFOB Airsoft) or its suppliers responsible for any accidents, injury to persons, or property damage that may occur. Damage from misuse or modifications will void your warranty and can cause serious injury.


FAULTY PRODUCTS

Any item that is faulty at the point of sale may be returned for replacement or refund:


– WITHIN 28 DAYS from the original date of delivery for REPAIR or REPLACEMENT

– AFTER 28 DAYS but WITHIN 6 MONTHS from the original date of delivery for REPAIR under warranty

– AFTER 6 MONTHS all REPAIRS are chargeable to the customer


Faulty products must have the original receipt and be returned complete with all components and in the original packaging. All products are carefully inspected and items that are considered wear and tear will not be accepted as a manufacturing fault.


VOID WARRANTY on all guns that have the following:


– Opened or tampered with items – Incorrect oil or lubricants used

– Non Airsoft GAS or CO2 used

– Low quality or re-used BB pellets used in gun or magazine

– Modified or painted guns or accessories

– Badly maintained gun including dirt on outer gun or within internal parts

– Incorrect battery or non-compatible charger

– Overcharging of battery or power surge to charger

– Damage caused by impact including dropping or hit from BB pellet

– Magazine broken spring due to over winding


GAS MAGAZINES may not operate correctly in cold weather or when during continuous firing. Most GAS Airsoft BB guns are recommended for use in temperatures above 15C. If your GAS gun is not operating correctly, we recommend that you warm both the gun and magazine by placing near a heat source. It is worth trying different gas makes to see which one works best for your gun. You can also try a repair gas for leaking mag seals. This issue is not covered under our warranty and most modern GAS pistols are designed to work in most weather conditions.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.


RETURNING A PRODUCT

Returning products to us is simple, however, we can only receive items if you follow the guidelines below:

  1. Login to your account used to purchase the item on our website
  2. Create a new ticket, requesting that you need to return an item
  3. Put the TICKET NUMBER both on the outside and inside of the package
  4. Pay for the postage and then organise a postage refund separately if entitled
  5. Send your items to us via RECORDED/SIGNED FOR delivery
  6. Update your support ticket with a tracking number ASAP
  7. We will then do are best to notify you when we have received your item
  8. We will notify you via the Support Ticket of our findings and our action

Please send your items to the following address via recorded/signed for delivery:


UKFOB LTD (UKFOB Airsoft)

Birch House

3 Woods Meadow

Elvaston

Derby

DE72 3UX


GETTING YOUR ITEM BACK

If your returned item is NOT found to be faulty, or is not in ‘as new’ condition, and once we have informed you that we will not provide a refund, replace or give store credit you have 60 days in which to make arrangements to collect or pay for postage for the return of the item. 


REFUNDS FOR ITEMS

Refunds for goods will be processed using the same means of payment used for the initial transaction. Refunds can take up to 14 days from the point that we receive the goods back from you. If you cancel your order before goods have been sent to you, we will process your refund no later than 14 days after the date upon which you informed us about your decision to cancel your order.


REFUNDS FOR POSTAGE

The following is our refund policy for postage:


– Cancellation of order before despatch – FULL REFUND

– Cancellation of order after despatch – NO REFUND

– Faulty product returns within 28 days – FULL REFUND

– Faulty product over 28 days – NO REFUND



In all cases, you will need to request a refund the returns page of your online account.


CONTACT US

The best way to contact us is via the contact page on the website.

You can also give us a call on 01332 588232.

You can also email us at [email protected] 


Postal Address: 

UKFOB LTD (UKFOB Airsoft)

Birch House

3 Woods Meadow

Thulston

Derby

DE72 3UX



COMPETITIONS AND GIVEAWAYS

From time to time we may run a free prize give away or free to enter the competition. The start and end date will be clearly marked on the marketing material together with instructions of how to enter. By entering you are agreeing to the information within the marketing material and grant permission for us to publish your name and area you are from as the winner, both online and in print. Personal information will never be shared with any outside agencies and we will work within the data protection act and GDPR.


PROMOTIONAL CODES

We use promotional codes for both online marketing and store credit. Promotional codes can end at any time without prior notice. Codes issued to individuals for discount or store credit will have a maximum of one year before expiring.


DISCLAIMER

Although the information and recommendations on this website are presented in good faith and believed to be correct, we make no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.


STOCK AVAILABILITY

If the website stock level shows as zero availability and you continue to place the order, please be aware that the system will allow the order to be processed. When an out of stock item is ordered, it will be despatched as soon as it becomes available and we will keep you informed of stock arrival dates.


SAFETY

No gun should be carried in a public place unless in transit when it should be unloaded and placed in a bag. Guns must NOT be concealed on one’s person, pointed or fired at another human or animal. Safety glasses and other protective clothing should always be worn when operating or viewing the firing of an Airsoft BB gun.


FPS RESTRICTIONS

Please note: each skirmish site will have different FPS limits on their games. Please consult your intended game site on permissible limits. 


ORDERING AND DELIVERY TO OUTSIDE THE UK

We do not deliver outside the UK and any orders placed for delivery outside the UK will be cancelled and refunded.