We deliver Monday to Friday, excluding Bank Holidays, and can offer Saturday Service on request (depending on availability in your area).
We will attempt to dispatch all packages within 24 hours, although at peak times this may take slightly longer. Orders with products with special Requirements or special order or Defence Check may take longer to dispatch.
If more than 7 days have passed since we confirmed dispatch and your order has not arrived, then please get in touch with our Customer Services Team through our Contact Us Page.
Please note that the Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.
Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, at the discretion of our Couriers. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required.
Any issues with stock then we will advise you as soon as possible, and we will send it as soon as stock becomes available. If you want to cancel any items that are out of stock on your order we will happily refund you.
We always look to fulfil every order in full on time, but on the odd occasion an item is missing we will attempt to contact you prior to shipping. If your order is a Next Day service, and we cannot contact you, we will typically refund the missing item(s), and ship the rest of the order immediately, however on occasion we may choose to hold your order while we await contact with you.
Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 48 Hours for you to advise us of missing / incorrect items.
Please note we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible and may also look to refund your postage charge in full.
Please note that if there is no-one available to sign for the delivery and the delivery fails on 2 or more occasions then additional charges may be incurred for any further delivery attempts.